Bill of Rights and Expectations

To ensure a common positive experience for everyone in our centers, we are sharing the following bill of rights and expectations. Please review the following prior to visiting our centers to ensure you have a positive experience with us.

Tutoring Center Expectations

Tutors will NOT do your homework – Help us help you! Come prepared with questions so tutors can guide you to the best way to solve the problem. The tutor can walk you through similar problems. However, the tutor cannot do your homework for you or assist with any tests or quizzes unless specifically stated by the professor in writing.

Tutoring is not a replacement for attending class – Tutors are here to provide assistance, not instruction. Students are encouraged to attend class regularly and take well organized notes to be successful in their classes.

Tutors are not experts – While tutors are well-trained and knowledgeable in their areas, they are not experts. They will not have the answer to every question, but tutors can suggest outside resources or model the best problem-solving techniques to find the solution.


  1. Students have the right to be treated with respect. All students should feel welcome to ask for assistance in the tutoring center.
  2. Students have the right to request help from any tutor in the center so long as their requests align with ASU’s Ethical Standards and the Academic Integrity policies as defined by the Student Code of Conduct. Any student whose request violates any of the above policies will be declined help and could be subject to AIP Violation consequences.
  3. Students have the right to request tutoring occur in a safe and public environment.
  4. Students have the right to request a new tutor for any reason.
  5. Students have the right to receive help within reasonable amount of time.
  6. Students have the right to be assisted by a tutor qualified to assist in the subject matter. However, tutors are not experts and will not have the answers to every question.
  7. Students have the right to a session with the full attention of the tutor.
  8. Students have the right to confidentiality. Student progress will not be spoken of to any outside parties.
  9. Students have the right to report any violations of university policies by a tutor.
  10. Students have the right to make the final decision regarding their work.


  • Come prepared to ask questions. Tutors are NOT instructors; they are here as an additional resource and not a substitute for attending class. Tutors will NOT assist students in any way that violates Academic Integrity policies
  • Bring all necessary materials. (i.e. class notes and assignment guidelines)
  • Actively participate in tutoring session
  • Be patient and understanding of others requesting help. Tutors answer questions on a first-come, first-serve basis.
  • Be respectful of tutors and other students.


  1. Tutors have the right to refrain from sharing their personal information.
  2. Tutors have the right to be treated with respect and can refuse to assist students who are disrespectful or rude.
  3. Tutors have the right to say, “I don’t know” and to refer students to other on-campus resources if the students need exceeds tutor expertise.
  4. Tutors have the right to receive training in effective tutoring techniques.
  5. Tutors have the right to be treated as a peer-resource and not an instructor.
  6. Tutors have the right to refuse assistance and/or report any student whose requests violate Academic Integrity Policies.
  7. Tutors have the right to report grievances to supervisors and be informed of results.
  8. Tutors have the right to feel safe and respected. 


  • Guide students on effective ways to solve problems.
  • Ask powerful questions, to identify root issue.
  • Be professional, patient, and encouraging.
  • Answer student questions promptly on a first come, first serve basis.
  • Be committed and present while assisting a student. Refrain from using cellphones and other outside distractions.
  • Do not make promises on grades or academic outcomes.